BOOKING TERMS & CONDITIONS

Booking Terms & Conditions

1. Services Provided

Kayana Properties offers mid-term rental solutions, providing fully furnished monthly rental accommodations to corporations. Our rentals are designed for business travelers, corporate relocations, and extended stays, ensuring comfort and convenience.


2. Booking and Confirmation

  • Reservations are processed through with our leasing team. Please inquire for availability.
  • A signed lease agreement and payment of the required deposit confirm the booking.
  • Availability is subject to change, and reservations are confirmed on a first-come, first-served basis.


3. Pricing, Payment, and Billing

  • All prices are quoted in U.S. Dollars (USD).
  • Payments are due according to the terms specified in the lease agreement.
  • We accept payments via bank transfer, corporate credit cards, and other approved payment methods.
  • We use Stripe to securely process all payments for our rental bookings. Stripe is a trusted payment processor that ensures your financial information is safe and encrypted. We comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure that all credit card transactions are handled securely and in accordance with industry standards.
  • We accept the following cards via Stripe:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Late payments may be subject to fees as outlined in the lease agreement.


4. Check-In and Check-Out

  • Check-in and check-out details will be provided upon confirmation of booking.
  • Guests are responsible for returning the property in the same condition as received.


5. Cancellations and Refunds

  • 30+ Days Before Check-In: Full refund of any prepaid rent and security deposit, minus a processing fee (e.g., $250 or 5% of the total booking, whichever is greater).
  • 15-29 Days Before Check-In: 50% refund of the first month's rent, full refund of the security deposit.
  • 14 Days or Less Before Check-In: No refund of the first month's rent; security deposit will be fully refunded.


6. Legal & Rental Restrictions

  • Tenant Eligibility: Our mid-term rentals are intended for corporate travelers, business professionals, and individuals seeking extended stays. Short-term or vacation rentals may not be available based on local regulations.


7. Special Offers

We occasionally offer special promotions and discounts for corporate clients, extended stays, and returning guests.


To learn more about our current promotions, please contact us directly:

📧 Email: marcela@kayanaproperties.com


8. Customer Support

For any inquiries regarding bookings, payments, or accommodations, please contact our support team: marcela@kayanaproperties.com



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